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  • Writer's pictureMatt Oliva

What is IT Service Management? (and who can you trust?)

Managed IT services refer to the practice of outsourcing certain IT tasks and functions to a third-party service provider. These providers shoulder the responsibility of monitoring, managing, and resolving issues with selected IT systems and functions, thus saving companies the time and money usually spent on maintaining an in-house team or bringing in external assistance during a crisis.

Third-party providers take on numerous tasks, including help desk and security functions. The service contracts typically span one to three years, with service-level agreements assuring specific service standards for the client's organization. The service provider remotely supervises the client's IT functions and provides activity data reports, thereby allowing businesses to make strategic and tactical decisions more wisely. They might also provide intelligence data reports on the information, traffic, and overall IT activities, allowing businesses to make more informed strategic and tactical decisions regarding performance optimization and efficiency improvements. Progressive MSPs, like Managed IT Services New Jersey, consistently strive to enhance their value proposition by assisting with strategic issues beyond technical or everyday concerns.

Types of Managed IT Services

Managed Security

With the rising popularity of remote work, data protection has become more important than ever. Most businesses use cloud-based services for data storage, providing accessibility and flexibility, but they also open up potential vulnerabilities. A managed service provider (MSP) can offer protection against possible cyber-attacks through antivirus and anti-malware software, as well as ransomware protection software. Additionally, an MSP will monitor your systems to detect and mitigate potential internal or external threats.

The benefits of managed security include saving time and money by ensuring systems are regularly updated to patch bugs or viruses. It helps protect against cyber threats like phishing scams or ransomware attacks, and it can also help prevent data breaches by constantly monitoring system activity.

Data Analytics

In the competitive business world, data analytics is a crucial service offered by an MSP. By accessing and analyzing your company's data, you can understand specific trends within your business and industry. A reliable service provider will have the tools to protect and manage this data, facilitating your company's growth.

Managed Print Services

Managed Print Services (MPS) is a comprehensive solution comprising hardware, software, and services. The solution involves a print server or multifunction device (MFD) that monitors and controls printing devices in your organization. MPS also includes software for managing users’ access to printers and printed documents. MPS can either be part of an overall IT service provider’s offerings, or another vendor may supply it as part of their product range.

Managed Cloud Services

Whether for business or personal use, cloud computing services offer significant advantages. For businesses, a managed cloud services provider like IT Consulting New Jersey can help you save money on hardware and software maintenance while providing more reliable data storage than a local server. For personal use, managed cloud services provide access to shared resources and remote access capabilities.

Managed Wireless Networks and Mobile Computing

As wireless networks become more prevalent, so does the demand for managed wireless services.

These services encompass:

  • Network design and installation

  • Wireless network management (including security)

  • Wireless network troubleshooting

Many organizations find it more convenient to establish and maintain a wireless network with the help of an MSP. An MSP, like IT Support New Jersey, takes care of all aspects of the wireless setup process, providing ongoing support for customers’ mobile devices by monitoring them for viruses, managing access rights, and regularly updating software.

How Does Network Management Work?

Network Administration

Network administration involves the management and maintenance of the network. This includes monitoring and troubleshooting network infrastructure to ensure security, reliability, and efficiency.

Network Operations

Network operations entail the monitoring and management of the network, troubleshooting and resolving issues as they emerge, maintaining the network's integrity, and ensuring it meets the users' needs.

Network Maintenance

Network maintenance is essential to keep your network functional and ensure that your users can access the data they need when they need it. Maintenance covers everything from monitoring performance to updating software and performing hardware upgrades.

Network Provisioning

Network provisioning involves the creation and configuration of network devices. Device provisioning involves installing applications and drivers on each machine before connecting it to your network. This process can be manual or automated using software tools.

Network Security

Network security is the process of safeguarding a network from unauthorized access and use. It is a crucial component of network management, as it ensures the network's integrity.

Network Automation

Network automation is a software-driven system that automates repetitive tasks. It assists a network administrator in responding to problems in real-time and making network changes. Network automation tools include network monitoring, network performance management, and network change and configuration management.


Managed IT services involve outsourcing certain IT tasks to third-party providers, saving businesses time and money. Types of managed IT services include managed security, data analytics, managed print services, managed cloud services, and managed wireless networks and mobile computing. Network management involves a host of activities like network administration, network operations, network maintenance, network provisioning, network security, and network automation.

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